Shipping Protection and Voluntary Tip Policy

We aim to provide customers with a transparent, flexible, and convenient checkout experience. For this reason, certain additional services may be offered during checkout, allowing you to decide whether they are appropriate for your order.

1. Optional Services at Checkout

Shipping Protection and Tips are strictly optional selections. They are not compulsory charges and will not be included in your purchase unless you personally choose to add them before completing checkout.

  • Shipping Protection: An optional service intended to offer added protection for qualifying cases where a shipment is lost, damaged, or stolen while being transported.
  • Tip: A voluntary contribution that customers may choose to provide as a gesture of appreciation for our order fulfillment and customer support teams.

2. Shipping Protection Information

When Shipping Protection is selected, your order may be eligible for protection against certain covered incidents that occur during delivery.

For more detailed information regarding eligible situations, applicable limitations, and circumstances that are not covered, please review the Shipping Protection page below:

https://pelmoriq.com/products/shipping-protection-4224

3. Cancellation of Optional Charges and Refunds

If you previously selected Shipping Protection or added a Tip and later decide that you no longer wish to keep that optional service, you may request a full refund of the corresponding amount.

A refund for these optional charges may still be requested after the related order has entered the shipping process. This also applies when Shipping Protection or a Tip was selected accidentally during checkout. In such cases, the full amount paid for the applicable voluntary service is eligible for refund.

4. Customer Support and Refund Requests

If you need assistance, have questions about these services, or would like to request a refund for Shipping Protection or a Tip, please contact our customer support team using the details below:

  • Phone or SMS: +1 (213) 306-5842
  • Email: support@pelmoriq.com

Our customer service team will review your request promptly and assist you in resolving any questions related to these optional services.